{"id":1478,"date":"2021-08-15T17:30:08","date_gmt":"2021-08-15T08:30:08","guid":{"rendered":"https:\/\/asnova-resort.com\/flow-kamakura\/?page_id=1478"},"modified":"2021-08-15T17:48:58","modified_gmt":"2021-08-15T08:48:58","slug":"contact","status":"publish","type":"page","link":"https:\/\/asnova-resort.com\/flow-kamakura\/en\/contact\/","title":{"rendered":"FAQ\/Contact"},"content":{"rendered":"<section id=\"faq\"><div class=\"sectionTitle sectionTitleFaq\"><h2><span>FAQ<\/span><\/h2><div class=\"sectionTitleFaqSearchWrapper\"><input class=\"sectionTitleFaqSearch\" type=\"text\" name=\"faq-search\" placeholder=\"Search in FAQ\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"10\" cy=\"10\" r=\"5.375\" stroke=\"#0E588D\" stroke-width=\"1.25\"><\/circle><line x1=\"15.4419\" y1=\"15.5581\" x2=\"19.4419\" y2=\"19.5581\" stroke=\"#0E588D\" stroke-width=\"1.25\"><\/line><\/svg><\/div><\/div><nav class=\"faqNav\"><ul><li><a href=\"#faq00\" data-pos=\"2\">Reservation and payment<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq01\" data-pos=\"2\">Accommodation with children<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq02\" data-pos=\"2\">Equipment<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq03\" data-pos=\"2\">Check-in and check-out<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq04\" data-pos=\"2\">Parking<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq05\" data-pos=\"2\">Rules and prohibited matters<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq06\" data-pos=\"2\">Meals and options<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><\/ul><p class=\"faqNoResult\">No matching results found.<br>Please try other keywords or contact us using the Contact form.<\/p><\/nav><section class=\"faqList\" id=\"faq00\"><h3 class=\"catTitle\">Reservation and payment<\/h3><dl><dt data-js=\"accordion\"><span>Can I make a reservation by telephone?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Unfortunately, our reservation process includes securing your credit card payment online, and therefore, we do not accept reservations by telephone. However, please contact us if you have any questions about the reservation process and we will be pleased to assist you.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I pay my accommodation fees on site by cash?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>We ask our guests to pay in advance by credit card. Thank you for your understanding.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Do you issue a receipt?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>If you made a reservation on our official website, please send us an email request for a receipt. Then, we will send you a PDF receipt after your payment is confirmed.<br \/>\nPlease note that it may take a few business days to issue a receipt.<br \/>\nIf your reservation was made through a third-party booking website such as Booking.com, please obtain a receipt from them.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq01\"><h3 class=\"catTitle\">Accommodation with children<\/h3><dl><dt data-js=\"accordion\"><span>Accommodation fees for children<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>One preschool-age child per adult can be accommodated free of charge, as long as the child does not require their own bedding. Please note that amenities and bedding will not be available for these preschool-age children.<br \/>\nFull accommodation fees will be charged for any older or additional children.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq02\"><h3 class=\"catTitle\">Equipment<\/h3><dl><dt data-js=\"accordion\"><span>Are there cooking appliances, dishes and condiments available in the suite?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>A variety of cooking utensils, appliances, and dishes are available in each suite.<br \/>\nFor a list of available appliances, please refer to the descriptions of each suite.<br \/>\nStandard condiments are available in each suite, but they are communal and have been used by previous guests. We suggest that you bring your own condiments as desired.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Do you have water toys available? Do you rent bathing suits or parasols?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Some water toys for children are available at the villa.<br \/>\nWe kindly ask you to wash and return them to the storage space after use.<br \/>\nUnfortunately, rental bathing suits, parasols, goggles, or fins are not offered.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I use the villa for business functions? What equipment is available?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Wi-Fi is available free of charge.<br \/>\nA USB jack and outlets are attached to the kitchen table.<br \/>\nAn HDMI cable can be connected to the TV.<br \/>\nA whiteboard is available.<br \/>\nPlease note that there is no printer at the villa.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I use the Internet, watch movies, or play games?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Wi-fi is available free of charge.<br \/>\nYou can also watch Netflix and YouTube.<br \/>\nA Nintendo Switch is available for use.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Is there a hot spring close by that we can access on a day trip?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Our villa does not have a hot spring, but Inamuragasaki hot spring is accessible if you are interested in a relaxing day trip.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I listen to music in the villa?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>A high-quality Bluetooth speaker is available.<br \/>\nWe also have a selection of records for you to enjoy.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Is there water or tea available to drink?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>The kitchen faucet has an attached water purifier for drinking. The regular tap water is also safe to drink.<br \/>\nYou can also enjoy fresh coffee and herbal tea free of charge (limited quantities available).<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>What kind of amenities are available? Are there pajamas or loungewear?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Loungewear, tooth brushes, tooth paste, bath towels, face cloths, combs, razors, hair elastics, cotton pads, cotton swabs, disposable slippers, body soap, shampoo, conditioner, and hand soap are available.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq03\"><h3 class=\"catTitle\">Check-in and check-out<\/h3><dl><dt data-js=\"accordion\"><span>Check-in and check-out times<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Check-in starts at 15:00 and check-out is by 10:30. However, if you have a promotional offer or special option that includes a different check-in\/check-out time, please follow the instructions there.<br \/>\nPlease ensure to check the details of your reservation.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Do you offer early check-in or late check-out?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Unfortunately, we do not offer such a service at this point, in order to ensure housekeeping is completed in time.<br \/>\nWe appreciate your feedback and will consider introducing early check-in and late check-out in the future. Some baggage may be left in the suite before check-in.<br \/>\nPlease refer to \u201cRules and prohibited matters\u201d below for more details.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq04\"><h3 class=\"catTitle\">Parking<\/h3><dl><dt data-js=\"accordion\"><span>Parking<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>There is one spot for KIRA SUITE guests and two spots for SORA SUITE guests.<\/p>\n<p>KIRA SUITE #1 spot Size: W 2.5m\u00d7L 5m<br \/>\nSORA SUITE #2 and #3 spots Size: W 2.3m\u00d7L 5m each<br \/>\n\u203bThere is no roof above each parking spot.<\/p>\n<p>The parking spots and the adjacent roads are quite narrow, so please check the size of your vehicle in advance. We appreciate your consideration and caution for other guests when you park your vehicle.<\/p>\n<p>If you have reserved SORA SUITE and you have a large vehicle, please contact us in advance so that we may ensure your vehicle can be parked at the designated spot. Please note that we may not be able to accept your vehicle depending on the situation.<\/p>\n<p>We may ask guests staying at KIRA SUITE to park at #2 or #3 spots.<\/p>\n<p>&nbsp;<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq05\"><h3 class=\"catTitle\">Rules and prohibited matters<\/h3><dl><dt data-js=\"accordion\"><span>Can I stay with my pet?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Unfortunately, we do not accept accommodation with pets.<br \/>\nPlease note that we do not allow pets to be leashed outside either.<br \/>\nThank you for your understanding.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Do you have staff on site?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>We do not have staff on site.<br \/>\nWe will email you the pin number to enter the villa in advance.<\/p>\n<p>Please use the tablet device in the suite to complete the check-in process.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I BBQ?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>As our villa is located in a residential area, outdoor dining including BBQ is prohibited.<br \/>\nWe greatly appreciate your understanding.<br \/>\nAn electric griddle is available in the villa. We highly recommend ordering ingredients locally and cooking them in the suite.<br \/>\nPlease ensure to turn on the range hood fan to prevent lingering cooking smells.<br \/>\nPlease refrain from bringing charcoal BBQ grills to the villa.<br \/>\nTo enjoy an outdoor BBQ with a great ocean view, we suggest that you visit Zaimokuza Terrace, located about a three-minute walk away from the villa.<br \/>\nFor more information, please check the \u201cOptions\u201d page on our website.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I leave my baggage at the villa? Can I mail my baggage to the villa in advance?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>An advance notice is required, but you may be able to drop off your baggage at the villa after 12:00.<br \/>\nIf you choose to do so, please note that your baggage will be left unattended. We will bear no liability for stolen or lost baggage, so please do this at your own risk.<br \/>\nAs a general rule, our check-in time is 15:00, and housekeeping is performed before that time.<br \/>\nUnfortunately, we are not able to accept mailed baggage, as we do not have on-site staff at the villa.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I eat on the rooftop terrace?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Parties on the rooftop terrace are not permitted, as the villa is located in a residential area.<br \/>\nWe kindly ask you to enjoy only light snacks on the rooftop terrace and refrain from conversing loudly.<br \/>\nThere are no tall buildings to block noises, so conversations on the balcony or rooftop terrace can echo more than you expect.<br \/>\nWe greatly appreciate your understanding regarding these matters.<br \/>\nPlease take caution when you climb up or down the staircase after drinking alcohol.<br \/>\nPlease also be mindful that birds may be drawn to the food when you eat on the rooftop terrace.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq06\"><h3 class=\"catTitle\">Meals and options<\/h3><dl><dt data-js=\"accordion\"><span>Are meals included in the reservation cost? Do you have recommended restaurants?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Unfortunately, we do not offer meals at our villa.<br \/>\nOur official website lists meal options including food delivery, a catered chef, and recommended local restaurants.<br \/>\nWe recommend that you make reservations as soon as you are able and confirm the hours for each business. To place an order or payment, please contact the individual restaurants or businesses.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Daytime access by non-reserved guests<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>With an additional fee of 5,500 yen \/ person (including tax), non-reserved guests may access the villa between check-in and 19:00. Please note that this additional access is for up to 4 people for SORA SUITE and up to 2 people for KIRA SUITE.<br \/>\nTo use this service, please send us a request by email at least 3 days prior to the check-in date. Credit card payment needs to be completed at least a day before the check-in date.<br \/>\nFor security purposes, cameras are installed on the premises. In the event that non-reserved guests are located on the premises without notice or beyond the designated timeframe (i.e. between check-in and 19:00), we may ask you to leave the villa and charge an additional cost of 55,000 yen \/ person.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Cleaning and amenity replacement for guests staying multiple nights<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>If you are staying for two or more nights, cleaning and replacement amenities will be offered at an additional fee. Please provide us with at least four-days\u2019 notice for this service. Please note that we only accept credit card payments.<\/p>\n<ul>\n<li>Amenity and towel replacement 3,000 yen (including tax)<\/li>\n<li>Amenity replacement and bed linen exchange 3,500 yen (including tax)<\/li>\n<li>Cleaning, amenity replacement and linen exchange 4,000 yen (including tax)<\/li>\n<\/ul>\n<p>Please take care of your valuables during cleaning. Safes are not available in the villa.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Do you have equipment for watersports such as surfing and SUP?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Unfortunately, we do not offer rental equipment. Please bring your own gear, rent them, or attend a lesson that includes equipment.<br \/>\nWe list some options for lessons on our website, under \u201cOptions\u201d. Surfboard storage space, wetsuit hangers, and showers are available in the area outside the villa.<\/p>\n<\/dd><\/dl><\/section><\/section>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\"><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f1490-o1\" lang=\"ja\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/flow-kamakura\/en\/wp-json\/wp\/v2\/pages\/1478#wpcf7-f1490-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1490\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ja\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1490-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<h2 class=\"sectionTitle\"><span>Contact<\/span><\/h2>\n<ol>\n<li>Enter your comments<\/li>\n<li>Confirm your comments<\/li>\n<li>Send<\/li>\n<\/ol>\n<p class=\"contactTextStep01 wpcf7c-elm-step1\">Please use this form to contact us. <br class=\"is-sp\"><br class=\"is-sp\"><span class=\"red\">*<\/span> indicates a required field.<\/p>\n<p class=\"contactTextStep01 wpcf7c-elm-step2\">Please confirm your entry and click \u201cSend\u201d.<\/p>\n<dl class=\"contactForm\">\n<dt>Name<span class=\"red\">*<\/span><\/dt>\n<dd><span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : John Smith\" \/><\/span><\/dd>\n<dt>Email address<span class=\"red\">*<\/span><\/dt>\n<dd><span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : asnova@email.co.jp\" \/><\/span><\/dd>\n<dt>Telephone number<\/dt>\n<dd><span class=\"wpcf7-form-control-wrap tel\"><input type=\"tel\" name=\"tel\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"ex : 08012345678 (No hyphens)\" \/><\/span><\/dd>\n<dt>Please enter your check-in date if your reservation is confirmed.<\/dt>\n<dd><span class=\"wpcf7-form-control-wrap date-351\"><input type=\"date\" name=\"date-351\" value=\"\" class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" placeholder=\"\u3000\" \/><\/span><\/dd>\n<dt>Comments<span class=\"red\">*<\/span><\/dt>\n<dd><span class=\"wpcf7-form-control-wrap your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\u3000\"><\/textarea><\/span><\/dd>\n<\/dl>\n<dl class=\"contactForm contactPrivacy\">\n<dt>Privacy Policy<\/dt>\n<dd>\n<pre>\n\uff11\uff0ePurpose of Privacy Policy\nThe Flow Kamakura establishes this Privacy Policy to properly protect personal information of those who make reservation with, use, or contact The Flow Kamakura, and to provide beneficial information to customers. \n\n2\uff0eHandling of Personal Information\nAsnova Design Co., Ltd. (hereinafter referred to as \u201cAsnova Design\u201d), which manages The Flow Kamakura, acquires personal information.\nAsnova Design shall comply with various laws and regulations, and handle personal information properly and cautiously. \n\n3_1. Collection of Personal Information\nAsnova Design shall collect personal information solely for the purposes of 1) providing The Flow Kamakura\u2019s accommodation services, 2) replying to inquiries, or 3) presenting information and services offered by The Flow Kamakura, or by other establishments managed by Asnova Design or relevant companies.\nAsnova Design shall primarily acquire the following information.\n\n\uff1cPersonal information to be acquired\uff1e\nName, sex, date of birth, nationality, address, telephone number, email address, passport number, records of immediate entry to and departure from Japan (including plans), estimated duration of visit, credit card information, feedback on the accommodation, and submitted requests. If the customer follows the social media accounts operated by Asnova Design, the customer\u2019s personal information available on their accounts shall be collected.\n\nAsnova Design may collect personal information from customers for purposes other than indicated above. In such cases, Asnova Design shall clarify the purposes for collecting personal information, obtain consent from customers, and acquire personal information to the extent that is necessary to achieve the purposes agreed upon.\n\n3_2. Use of Personal Information\nAsnova Design shall use collected personal information for the following purposes. \n\n1. To provide accommodation and relevant services, as well as to process payments.\n2. To provide beneficial information to customers and to contact customers as needed.\n3. To conduct surveys to improve our services.\n4. To provide information on establishments and services offered by Asnova Design or relevant companies. \n\n3_3. Provision of Personal Information and Personal Data to Third Parties\nAsnova Design may provide collected personal information and personal data to third parties including Asnova Desgin\u2019s outsourcing contractors, in order to achieve any of the purposes mentioned under 3_1 of this Privacy Policy.\nIn addition, when the disclosure of personal information and personal data is requested by the police, a court of law, a public prosecutor, a bar association, or any other institutions vested with the equivalent authority, Asnova Design may provide collected personal information and personal data to these organizations.\nUpon receiving a request by a customer, Asnova Design shall terminate providing personal information and personal data which can identify said customer to third parties. Please be advised that the customer may not be able to use The Flow Kamakura as a result. \n\n3_4.  Disclosure, etc., of Stored Personal Data\nShould a customer wish to request disclosure, correction, termination of use, or a notification of the purposes for use of their own personal data based on the Act on the Protection of Personal Information, the customer themselves shall contact The Flow Kamakura.\n\n3_5. Inquiries Related to Handling of Personal Information\nPlease send inquiries using a form on the \u201cContact\u201d page of The Flow Kamakura\u2019s website. \n\n4\uff0eSecurity of Personal Information\nAsnova Design shall comply with various laws and regulations, and disseminate the importance of protecting personal information to employees and outsourcing contractors.<\/pre>\n<\/dd>\n<\/dl>\n<p class=\"privacyCheck\"><span class=\"wpcf7-form-control-wrap privacy\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"privacy[]\" value=\"I agree to the Privacy Policy\" \/><span class=\"wpcf7-list-item-label\">I agree to the Privacy Policy<\/span><\/label><\/span><\/span><\/span><\/p>\n<div class=\"submitArea\"><input type=\"button\" value=\"Back\" class=\"wpcf7-form-control wpcf7-back btn btn-outline wpcf7c-elm-step2 wpcf7c-btn-back wpcf7c-force-hide\" \/><input type=\"submit\" value=\"Confirm your comments\" class=\"wpcf7-form-control wpcf7-confirm btn btn-blue wpcf7c-elm-step1 wpcf7c-btn-confirm wpcf7c-force-hide\" \/><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit btn btn-blue\" \/><\/div>\n<div class=\"contacThanks\">\n<h4>Thank you, your message has been sent.<\/h4>\n<p>Thank you for contacting Asnova Resort\/The Flow Kamakura.<br class=\"is-pc\"><br \/>\nWe will review your comments and be in touch with you shortly.<br class=\"is-pc\"><br \/>\nPlease note that it may take several business days for us to respond due to our hours or holidays. <br class=\"is-pc\"><br \/>\nWe greatly appreciate your patience and understanding.<br><br><br \/>\nIf you do not receive a confirmation email, please contact us by using the form on our website or by sending an email to info@asnova.jp.<\/p>\n<\/div>\n<p style=\"display: none !important;\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js\" name=\"_wpcf7_ak_js\" value=\"194\"\/><script>document.getElementById( \"ak_js\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_locale":"en_US","_original_post":"https:\/\/asnova-resort.com\/flow-kamakura\/?page_id=406"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/asnova-resort.com\/flow-kamakura\/en\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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