{"id":2099,"date":"2022-07-20T18:05:14","date_gmt":"2022-07-20T09:05:14","guid":{"rendered":"https:\/\/asnova-resort.com\/noie-hakone\/?page_id=2099"},"modified":"2024-11-13T20:54:12","modified_gmt":"2024-11-13T11:54:12","slug":"contact","status":"publish","type":"page","link":"https:\/\/asnova-resort.com\/folq-gora\/en\/contact\/","title":{"rendered":"FAQ \/ Contact"},"content":{"rendered":"<div class=\"faq__header\"><h2 class=\"section-title\">FAQ<\/h2><div class=\"faq__search-wrapper\"><input class=\"faq__search\" type=\"text\" name=\"faq-search\" placeholder=\"Search in FAQ\"\/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"10\" cy=\"10\" r=\"5.375\" stroke=\"#1B1B1B\" stroke-width=\"1.25\"\/><line x1=\"15.4419\" y1=\"15.5581\" x2=\"19.4419\" y2=\"19.5581\" stroke=\"#1B1B1B\" stroke-width=\"1.25\"\/><\/svg><\/div><\/div><nav class=\"faq__nav\"><ul><li><a href=\"#faq00\" data-pos=\"2\"><span>Capacity, accommodation with children, rooms<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq01\" data-pos=\"2\"><span>Reservation and payment<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq02\" data-pos=\"2\"><span>Accommodation with pets<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq03\" data-pos=\"2\"><span>Hot springs, sauna, pool<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq04\" data-pos=\"2\"><span>Equipment<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq05\" data-pos=\"2\"><span>Access and parking<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq06\" data-pos=\"2\"><span>Check-in, check-out, baggage handling<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq07\" data-pos=\"2\"><span>Meals and facilities in the area<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq08\" data-pos=\"2\"><span>Services and options<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><li><a href=\"#faq09\" data-pos=\"2\"><span>Rules and prohibited matters<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 1.77777L8 14.2222\" stroke=\"#073735\" \/><path d=\"M11.5557 10.6667L8.00011 14.2223L4.44455 10.6667\" stroke=\"#073735\" \/><\/svg><\/a><\/li><\/ul><p class=\"faq__no-result\">No matching results found.<br>Please try other keywords or contact us using the Contact form.<\/p><\/nav><section class=\"faq__list\" id=\"faq00\"><h3 class=\"faq__category\">Capacity, accommodation with children, rooms<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>What is the capacity of the suite?<\/span><\/span><\/dt><dd><p>Up to four people per suite\uff08the room charge includes up to two people. Additional 10,000 yen per person will be charged for 3+ people.)<br \/>\nUp to two preschool-age children are free of charge, as long as they don\u2019t require their own bedding.<br \/>\nSchool-age children will be counted as adults.<br \/>\nPlease note that towels and amenities will not be available for these preschool-age children. <\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Charges for children<\/span><\/span><\/dt><dd><p>School-age children will be counted as adults.<br \/>\nUp to two preschool-age children are free of charge, as long as they don\u2019t require their own bedding.<br \/>\nPlease note that towels and amenities will not be available for these preschool-age children. Additional items can be prepared with charge.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Suite<\/span><\/span><\/dt><dd><p>Our villa has two suites, SALA SUITE and LIN SUITE. Both suites have the same layout and equipment.<br \/>\nOnce a suite is assigned, we will communicate the name of the suite and the pin number with the guests at least three days prior to check-in.<\/p>\n<p>We are not able to accommodate a preference in suites.  <\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq01\"><h3 class=\"faq__category\">Reservation and payment<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Can I make a reservation by telephone?<\/span><\/span><\/dt><dd><p>Unfortunately, our reservation process includes securing your credit card payment online, and therefore, we do not accept reservations by telephone. However, please contact us if you have any questions about the reservation process and we will be pleased to assist you.<br \/>\nOur official website always offers the lowest price.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>How can I make changes to the reservation and the number of guests?<\/span><\/span><\/dt><dd><p>Please refer to the help page of the booking site that you booked with. With Airbnb, guests need to request changes, and then we will review and respond to the request. If you booked through our official website, please send an email to the address noted in the reservation confirmation. If you need to change the number of guests, please make sure to notify us.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Can I pay my accommodation fees on site by cash?<\/span><\/span><\/dt><dd><p>As we provide unmanned operations, we ask guests to pay in advance by credit card. Thank you for your understanding.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Do you issue a receipt?<\/span><\/span><\/dt><dd><p>If you made a reservation on our official website, please send us an email request for a receipt. We will send you a PDF receipt after your payment is confirmed. Please note that it may take a few business days to issue a receipt. If your reservation was made through a third-party booking website, please obtain a receipt from them.<br \/>\n<Reference: Help page for Ikkyu> <a href=\"https:\/\/www.ikyu.com\/help\/faq\/contact.aspx\">https:\/\/www.ikyu.com\/help\/faq\/contact.aspx<\/a><\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq02\"><h3 class=\"faq__category\">Accommodation with pets<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>What kind of pets, and how many of them are allowed?<\/span><\/span><\/dt><dd><p>We allow dogs and cats in our villa.<br \/>\nEach guest may bring up to two pets, with the maximum of three pets per suite. Please also refer to \u201cWhat are the rules for pets?\u201d<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>What are the rules for pets?<\/span><\/span><\/dt><dd><p>We allow dogs and cats in our villa.<br \/>\nEach guest may bring up to two pets, with the maximum of three pets per suite.<br \/>\nPets must meet all following conditions.<br \/>\n\u30fbTheir vaccinations are up to date and they are not infested with fleas or ticks.<br \/>\n\u30fbThey are not aggressive.<br \/>\n\u30fbThey are trained not to bark excessively.<br \/>\n\u30fbThey are toilet trained and can use designated potty spots.<br \/>\n\u30fbThey are not pregnant.<br \/>\n\u30fbThey are not infected with viruses or germs.<br \/>\n\u30fbThey are not infested with parasites that are contagious. <\/p>\n<p>Please follow the rules below.<br \/>\n\u30fbPets are allowed on the beds. You are responsible for any damage or loss on the facility, furniture, equipment, and any items on the premises caused by your pets.<br \/>\n\u30fbPets are not allowed in the bath.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Is there pet food available?<\/span><\/span><\/dt><dd><p>We do not have pet food in the villa, so please bring it with you.<br \/>\nShould you need to buy any items, the nearest pet store is Hakone Gora Guam Dog.<br \/>\n\u3010Hakone Gora Guam Dog\u3011<br \/>\n1322-20 Gora, Hakone-machi, Ashigarashimo-gun, Kanagawa-ken, 250-04080<br \/>\nTel\u3000050-1748-6972\uff089:00~18:00\uff09<br \/>\n\u203bPlease contact the store to confirm the hours and any closures.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Can I sleep with my pets?<\/span><\/span><\/dt><dd><p>Two king beds are available in the bedroom, and pets are allowed on them. You are responsible for any damage or loss on the facility, furniture, equipment, and any items on the premises caused by your pets.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Off-leash yard<\/span><\/span><\/dt><dd><p>Each suite has a private off-leash yard.<br \/>\nThe private grass garden is approximately 200 square meters with a tunnel for your pets to run through. No need to worry about other people or pets. Through the large windows in the living room, you can keep an eye on your pets while they play in the off-leash yard all they want. <\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Are there amenities for pets?<\/span><\/span><\/dt><dd><p>The following items are available, regardless of the number of pets.<br \/>\n2 towels (per 2 nights\u2019 stay) \/ 3 bath towels (per 2 nights\u2019 stay) \/ 3 sets of 2 dishes (for food and water) \/ Potty pads (please bring a litter for your cats) \/ Waste bags \/ Deodorant spray \/ Lint roller \/ Wet wipes \/ Foldable cage<br \/>\n\u203bLeashes, crates, play structures, and pet shampoo are not available.<\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq03\"><h3 class=\"faq__category\">Hot springs, sauna, pool<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Hot springs<\/span><\/span><\/dt><dd><p>Our villa features the private, 100% natural opaque hot spring bath, directly from Owakudani. The utmost relaxation is right in your suite, whenever you like. The bathroom has enough space to wash your pets as well. Pets are not allowed in the bathtub.<br \/>\nDay-use hot spring facilities are also available in the area, including Hakone Kowakien Yunessun.<br \/>\n\u203bThe mineral content changes day by day. To maintain hygienic water quality, we add chlorine to the hot spring water before putting it in the bathtub.  We may add water to maintain the ideal water temperature.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Sauna<\/span><\/span><\/dt><dd><p>Each suite has a private sauna room. Have a detoxing self-service l\u00f6yly session, and take a break and refresh in the outdoor sitting area.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>How to use the pool<\/span><\/span><\/dt><dd><p>The indoor warm pool can be shared with your pets, and is available for free, all year round.<br \/>\nThe pool has two different depths &#8211; so don\u2019t worry if your pets are not good at swimming. Different sizes of life jackets and a variety of pool toys are available. Push the button to make it a lazy river.<br \/>\n\u203bThe approximate size of the pool is 5 meters by 3.6 meters, and the depths are 1.1 meters and 0.5 meters.<br \/>\n\u203bPlease keep the lazy river on for up to 10 minutes. Make sure to turn it off after use to prevent damage to the facility.<br \/>\nThe pool can be booked during the following time slots.<br \/>\n\u3010Check-in date\u3011\uff08Choose up to 2 time periods\uff09<br \/>\n\u246015:00\uff5e16:00\u3000\u3000\u246116:00\uff5e17:00\u3000\u3000\u246217:00\uff5e18:00<br \/>\n\u246318:00\uff5e19:00\u3000\u3000\u246419:00\uff5e20:00\u3000\u3000\u246520:00\uff5e21:00<br \/>\n\u3010Check-out date\u3011\uff08Chose 1 time period\uff09\u3000<br \/>\n\u24607:00\uff5e8:00\u3000\u3000\u3000\u24618:00\uff5e9:00<br \/>\nIf you booked both SALA SUITE and LIN SUITE, you can use the warm pool at any time during your stay.<br \/>\nIf you booked only one of the suites, we will clean the pool between 10:00 and 15:00. As a rule, the pool is closed during this period.<br \/>\nIf you are staying multiple days and wish to use the pool outside of the time periods listed above, please contact us. We will confirm availability.<br \/>\nReservations are required to use the pool. You will receive an email about the reservation process after your room booking is confirmed.<br \/>\nPlease also refer to the \u201cRules and prohibited matters\u201d section. <\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Pool accessories<\/span><\/span><\/dt><dd><p>The following items are available in the pool area.<br \/>\nSandals, sofa, life jackets, air pump, and pool toys<br \/>\nPlease make sure to bring bathing suits.<\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq04\"><h3 class=\"faq__category\">Equipment<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Are there cooking appliances, dishes and condiments available in the suite?<\/span><\/span><\/dt><dd><p>A variety of cookware, appliances, and dishes are available in each suite. Please refer to the information sheet that we send after a booking is confirmed.<br \/>\nFor a list of available appliances, please refer to the descriptions of each suite.<br \/>\nEach suite is equipped with the following items.<br \/>\nThree burner element induction cooktop \/ Refrigerator \/ Dishwasher \/ Microwave oven \/ Toaster \/ Coffee maker \/ Rice cooker \/ Kettle \/ Cookware \/ Dishes and cutlery \/ Standard condiments (for communal use) \/ Smoke-free roasting grill (can be used for a few servings of BBQ) \/ Induction cooktop hot pot kit<br \/>\nStandard cookware, as well as beautiful dishes are also available. The dishes go well with either Japanese or Western cuisine. Please refer to the pictures under \u201cRoom\u201d on our website.<br \/>\nStandard condiments, such as salt, pepper, soy sauce, and oil are available in each suite, but they are communal and have been used by previous guests. We suggest that you bring your own condiments as desired.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>What is the size of the bed, and how many beds are available?<\/span><\/span><\/dt><dd><p>There are two king beds in the bedroom. The size of each bed is 180 cm x 195 cm.<br \/>\nPets are allowed on the bed. There are no extra beds.<br \/>\nThere is a foldable cage in the bedroom.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Is there a washer?<\/span><\/span><\/dt><dd><p>There is a front load washer and dryer. Laundry detergent is also available.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Are there toys for children?<\/span><\/span><\/dt><dd><p>There are Nintendo Switch, board games, and card games. Please clean the items and return them after use.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>What kind of amenities are available? Are there pajamas or loungewear?<\/span><\/span><\/dt><dd><p>The following amenities are available in accordance with the number of guests (for adults and school-age children). There are no amenities for preschool-age children. Additional amenities can be requested with charge.<br \/>\n\uff1cItems per guest\uff1e<br \/>\n2 Bath towels (per 2 nights\u2019 stay) \u203bincluding for use at the pool \/ 1 Face cloth (per 2 nights\u2019 stay) \/ Loungewear (per 2 nights\u2019 stay) \/ 1 set of toothbrush and toothpaste (per 2 nights\u2019 stay) \/ 1 hairbrush \/ 1 washcloth \/ 1 Razor \/ 1 set of cotton pads and cotton swabs (per night) \/ 1 set if disposable slippers \/ 1 set of facial wash, cleanser and lotion (per night) \/ Bottles of body soap, shampoo, conditioner, and hand soap (not for pets).<br \/>\nFor the amenities for pets, please refer to the \u201cAccommodation with pets\u201d section.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>What baby items are available?<\/span><\/span><\/dt><dd><p>Each suite has a foldable crib and bedding items (a comforter, sheets, and a pillow) in the bedroom closet.<br \/>\nPlease do not leave your baby unattended.<br \/>\nThere is a high chair and a baby bath in each suite.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Is the Internet available? Can we watch movies and play video games?<\/span><\/span><\/dt><dd><p>Free Wi-Fi is available.<br \/>\nGuests can use free movie streaming services and YouTube. Nintendo Switch is available.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Can I listen to music?<\/span><\/span><\/dt><dd><p>A high-quality Bluetooth speaker is available.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Is there water or tea available to drink?<\/span><\/span><\/dt><dd><p>You can get purified water directly from the kitchen faucet.<br \/>\nYou can also enjoy fresh coffee and herbal tea free of charge (limited quantities available). <\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Can I use the villa for business functions? What equipment is available?<\/span><\/span><\/dt><dd><p>Wi-Fi is available free of charge.<br \/>\nOutlets are attached to the kitchen table.<br \/>\nAn HDMI cable can be connected to the projector. (Please use the cables in the villa to prevent damage).<\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq05\"><h3 class=\"faq__category\">Access and parking<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Can I take the train to the villa? What is the closest station?<\/span><\/span><\/dt><dd><p>We recommend driving to the villa, but public transportation is available as well.<br \/>\nJR Odawara Station<br \/>\n\u30fb50 minutes by bus from JR Odawara station (please confirm the schedule)<br \/>\nTake the Izu Hakone Bus to Kojiri via Owakudani from bus stop #5 at JR Odawara station East exit. Get off the bus at Sounzan stop, and walk for 5 minutes.<\/p>\n<p>\u30fb30 minutes from Hakone Tozan Railway &#8211; Gora station<br \/>\nTake the ropeway from Gora station and get off at Sounzan station, and walk for 15 minutes.<\/p>\n<p>\u30fbTake a taxi from Hakone Tozan Railway Gora station (10 minutes)<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Parking<\/span><\/span><\/dt><dd><p>There are two lots for SALA SUITE guests (on the right as you face the building) and two lots for LIN SUITE guests (on the left as you face the building).<br \/>\nPlease park in your designated parking lots as indicated on the ground. Vehicles parked in undesignated areas, even temporarily, will be towed away at the owner\u2019s expense. <\/p>\n<p>SALA SUITE lots\tSize: W5.0m\u00d7L 5.5m (2 vehicles)<br \/>\nLIN SUITE lots\tSize: W 5.0m\u00d7L 5.5m each (2 vehicles)<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Reminders when you bring your vehicles (IMPORTANT)<\/span><\/span><\/dt><dd><p>Please read the following carefully.<br \/>\n\u30fbIn winter, roads often get icy even when there is no snow on the ground. Regular tires or studless tires may not be safe to drive around on the steep hills around the villa. Please make sure to install chains on your tires.<br \/>\n\u30fbDo not leave pets unattended in your vehicle.<br \/>\n\u30fbThe area does not have many streetlights and often becomes very foggy. Take great caution when you drive or park your vehicle.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Do you offer chauffer services? Do you arrange a taxi?<\/span><\/span><\/dt><dd><p>Please note that we do not offer chauffeur services or arrange a taxi.<br \/>\nDetails about local taxi companies is available in the information sheet that we send out after a reservation is confirmed. The number of taxis is limited in the Hakone area, so we recommend that you make a reservation in advance.<\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq06\"><h3 class=\"faq__category\">Check-in, check-out, baggage handling<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Check-in and check-out time<\/span><\/span><\/dt><dd><p>As a rule, check-in is 15:00 and check-out is 10:00. However, if you have a promotional offer or special option that includes a different check-in\/check-out times, please follow the instructions there.<br \/>\nPlease ensure to check the details of your reservation.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Entering the suite and how to check in<\/span><\/span><\/dt><dd><p>Our villa consists of two suites, SALA SUITE and LIN SUITE (both suites have the same layout and specifications.) We will confirm your suite and the pin number at least three days prior to check-in.<br \/>\nOnce a suite is assigned, we will communicate the name of the suite, the pin number, and the check-in code with the guests at least three days before the check-in. When you arrive at the suite, please enter the pin number at the entrance. Once you enter the suite, please use the check-in tablet to enter the check-in code, enter the guest information and take pictures of the guests.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Early check-in and late check-out<\/span><\/span><\/dt><dd><p>As a rule, we do not offer early check-in services. However, providing that it does not interfere with existing operations and housekeeping, we may be able to accept early check-in requests. Please make sure to contact us in advance. We are not able to accommodate your request without advanced notice.<br \/>\nWe do not offer late check-out.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Can you store my baggage at the villa? Can I mail my baggage to the villa in advance?<\/span><\/span><\/dt><dd><p>Unfortunately, we do not store or keep baggage for guests.<br \/>\nWe are not able to accept mailed baggage, as we do not have on-site staff at the villa.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Baggage storage before check-in<\/span><\/span><\/dt><dd><p>You may be able to drop off your baggage at the villa after 12:00 on the check-in date.<br \/>\nThere are no staff on site, and your items will be left unattended. We bear no responsibilities for the lost or damaged items.<br \/>\nIf you wish to leave your belongings in the villa, please contact us in advance. Guests can use the suite after check-in.<\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq07\"><h3 class=\"faq__category\">Meals and facilities in the area<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Do you offer meals? Do you have any recommended restaurants?<\/span><\/span><\/dt><dd><p>We do not offer meals in our facility.<br \/>\nAfter a reservation is confirmed, we will send information about restaurants that allow pets, BBQ grill rental services, and store options in the area.<br \/>\nWe recommend that you make reservations as soon as you are able and confirm the hours for each business. To place an order or payment, please contact the individual restaurants or businesses.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>What are the supermarkets and convenience stores in the area?<\/span><\/span><\/dt><dd><p>Family Mart Hakone Kowakien is five minutes\u2019 drive from the villa, and they sell alcoholic beverages as well.<br \/>\nThere are not many options for supermarkets in the area. We recommend that you buy food and ingredients in Gotemba or Odawara beforehand.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Can I BBQ?<\/span><\/span><\/dt><dd><p>You can BBQ on the outdoor wood deck.<br \/>\nA world-famous BBQ grill by WEBER is available for rent.<br \/>\nYou may not bring your own BBQ grill.<br \/>\nPlease read the information sheet that we send after a booking is confirmed. If you wish to use a BBQ grill, please send us a request in advance. Credit card payment is required.<br \/>\nWe will be pleased to recommend local stores to buy ingredients from.<br \/>\nEating meals on the wood deck is permitted between 8:00 and 21:00. For activities outside of these hours, please stay indoors with windows closed.<\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq08\"><h3 class=\"faq__category\">Services and options<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Daytime access by non-reserved guests<\/span><\/span><\/dt><dd><p>For an additional fee of 7,700 yen \/ person (including tax), additional people may access the villa between check-in and 19:00. Each suite allows up to six people including reserved guests.<br \/>\nTo use this service, please send us a request at least three days prior to your check-in. Credit card payment needs to be completed at least a day before the check-in.<br \/>\nFor security purposes, cameras are installed on the premises. In the event that non-reserved guests are located on the premises without notice or beyond the designated time frame (i.e. between check-in and 19:00), they will be asked to leave the premises and we will charge an additional cost of 77,000 yen \/ person.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Cleaning and amenity replacement for guests staying multiple nights<\/span><\/span><\/dt><dd><p>Cleaning and replacement amenities will be offered at an additional fee. If you would like additional amenities and room cleaning, please send us a request at least three days before your check-in. The additional fees must be paid via credit card in advance.<br \/>\nFor guests staying two or more nights, amenities based on the number of days staying will be provided.<br \/>\n\u2460Additional towels\uff1a2,000 yen\uff0fset (including tax)<br \/>\nThis option includes 2 towels for guests and 2 towels for pets.<\/p>\n<p>\u2461Additional towels and amenities\uff1a 4,000 yen\uff0fset (including tax)<br \/>\nIn addition to \u2460 above, this option includes 2 sets of loungewear and 2 sets of amenities.<\/p>\n<p>\u2462Cleaning service (for guests staying multiple days)\uff1a14,000 yen (including tax)<br \/>\nThis option includes a cleaning service for your suite, as well as a change of towels, loungewear and new amenities.<br \/>\nWe will not clean the area where the guests\u2019 personal items are left.<br \/>\nGuests will be asked to leave the suite while it is being cleaned.<br \/>\nPlease keep your valuables safe while the suite is cleaned.<br \/>\n\u203bThere is no safe available in the suite.<\/p>\n<\/dd><\/dl><\/section><section class=\"faq__list\" id=\"faq09\"><h3 class=\"faq__category\">Rules and prohibited matters<\/h3><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Are there staff on site?<\/span><\/span><\/dt><dd><p>Our villa does not have any staff on site.<br \/>\nWhen you arrive at the suite, please enter the pin number at the entrance. Once you enter the suite, please use the check-in tablet to enter the check-in code, enter the guest information and take pictures of the guests.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Rules for the pool<\/span><\/span><\/dt><dd><p>Reservations are required to use the pool. In the check-in email from our facility, access the link and go to \u201cServices\u201d to book a time slot. Please make sure to read through the rules before booking.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Rules for the off-leash yard<\/span><\/span><\/dt><dd><p>The garden for each suite can be used as an off-leash yard. Please refrain from letting your pets out between 21:00 and 8:00 to be considerate for neighbors.<br \/>\nPlease keep an eye on your pets while they are outside.<br \/>\nWe ask you to clean up after your pets immediately. There is a tap next to the wooden deck, so please put water in the soiled area to clean.<br \/>\nDo not feed your pets on the grass,<br \/>\n\u203bIf your pets are in a heat cycle or on their period, they are not permitted in the off-leash yard. <\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span class=\"faq__question\"><span class=\"faq__icon\">Q<\/span><span>Other prohibited matters<\/span><\/span><\/dt><dd><p>Please keep in mind that we provide an unmanned operation.<br \/>\n\uff1cProhibited matters\uff1e<br \/>\n\u30fbMaking loud conversations and playing loud music while the windows are open.<br \/>\n\u30fbMaking fire outside of the kitchen, including fireworks, bonfires, and mosquito coils, etc.<br \/>\n\u30fbHaving BBQs or parties between 21:00 and 11:00 am.<br \/>\n\u30fbConversing outside on the wood deck or the yard between 21:00 and 8:00 am.<br \/>\n\u30fbSmoking on the premises, including e-cigarettes.<br \/>\n\u30fbLeaving beverages or food outside (it may attract animals that endanger you, as well as other people. It is also unhygienic. After you eat or drink outside, please ensure to dispose of any garbage or leftovers in the bin inside the suite.)<br \/>\n\u30fbLetting non-reserved guests into the premises without notifying us in advance.<br \/>\n\u30fbExtending your stay without notifying us in advance.<\/p>\n<\/dd><\/dl><\/section><\/section>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2114-o1\" lang=\"ja\" dir=\"ltr\" data-wpcf7-id=\"2114\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/folq-gora\/en\/wp-json\/wp\/v2\/pages\/2099#wpcf7-f2114-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30a9\u30fc\u30e0\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2114\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ja\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2114-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h2 id=\"contact\" class=\"section-title\">Contact\n<\/h2>\n<ol>\n\t<li>\n\t\t<p>Enter your comments\n\t\t<\/p>\n\t<\/li>\n\t<li>\n\t\t<p>Confirm your comments\n\t\t<\/p>\n\t<\/li>\n\t<li>\n\t\t<p>Send\n\t\t<\/p>\n\t<\/li>\n<\/ol>\n<p class=\"contactTextStep01 wpcf7c-elm-step1\">Please use this form to contact us. <br class=\"is-sp\" \/><br class=\"is-sp\" \/><span class=\"red\">*<\/span> indicates a required field.\n<\/p>\n<p class=\"contactTextStep01 wpcf7c-elm-step2\">Please confirm your entry and click \u201cSend\u201d.\n<\/p>\n<dl class=\"contactForm\">\n\t<dt>\n\t\t<p>Name<span class=\"red\">*<\/span>\n\t\t<\/p>\n\t<\/dt>\n\t<dd>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : John Smith\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/dd>\n\t<dt>\n\t\t<p>Email address<span class=\"red\">*<\/span>\n\t\t<\/p>\n\t<\/dt>\n\t<dd>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : asnova@email.co.jp\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/dd>\n\t<dt>\n\t\t<p>Telephone number\n\t\t<\/p>\n\t<\/dt>\n\t<dd>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"ex : 08012345678 (No hyphens)\" value=\"\" type=\"tel\" name=\"tel\" \/><\/span>\n\t\t<\/p>\n\t<\/dd>\n\t<dt>\n\t\t<p>Please enter your check-in date if your reservation is confirmed.\n\t\t<\/p>\n\t<\/dt>\n\t<dd>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"date-351\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"date\" name=\"date-351\" \/><\/span>\n\t\t<\/p>\n\t<\/dd>\n\t<dt>\n\t\t<p>Comments<span class=\"red\">*<\/span>\n\t\t<\/p>\n\t<\/dt>\n\t<dd>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/dd>\n<\/dl>\n<dl class=\"contactForm contactPrivacy wpcf7c-elm-step1\">\n\t<dt>\n\t\t<p>Privacy Policy\n\t\t<\/p>\n\t<\/dt>\n\t<dd>\n\t\t<pre>\nIn this Privacy Policy, \u201cpersonal information\u201d, \u201cpersonal data\u201d, and \u201cretained personal data\u201d are as defined in the Article 2 of the Act on the Protection of Personal Information.\n\n\uff11\uff0ePurpose of Privacy Policy\nFOLQ HAKONE GORA establishes this Privacy Policy to properly protect personal information of those who make reservations with, use, or contact FOLQ HAKONE GORA, and to provide beneficial information to customers. \n\n2\uff0eHandling of Personal Information\nAsnova Design Co., Ltd. (hereinafter referred to as \u201cAsnova Design\u201d), which manages FOLQ HAKONE GORA, acquires personal information. \nAsnova Design shall comply with various laws and regulations, and handle personal information properly and cautiously. \n\n3_1. Collection of Personal Information\nAsnova Design shall collect personal information solely for the purposes of 1) providing FOLQ HAKONE GORA\u2019s accommodation services, 2) replying to inquiries, or 3) presenting information and services offered by FOLQ HAKONE GORA, or by other establishments managed by Asnova Design or relevant companies. \nAsnova Design shall primarily acquire the following information.\n\n\uff1cPersonal information to be acquired\uff1e\nName, sex, date of birth, nationality, address, telephone number, email address, passport number, records of immediate entry to and departure from Japan (including plans), estimated duration of visit, credit card information, feedback on the accommodation, and submitted requests. If the customer follows the social media accounts operated by Asnova Design, the customer\u2019s personal information available on their accounts shall be collected.\n\nAsnova Design may collect personal information from customers for purposes other than indicated above. In such cases, Asnova Design shall clarify the purposes for collecting personal information, obtain consent from customers, and acquire personal information to the extent that is necessary to achieve the purposes agreed upon.\n\n3_2. Use of Personal Information\nAsnova Design shall use collected personal information for the following purposes. \n\n1. To provide accommodation and relevant services, as well as to process payments.\n2. To provide beneficial information to customers and to contact customers as needed.\n3. To conduct surveys to improve our services.\n4. To provide information on establishments and services offered by Asnova Design or relevant companies. \n\n3_3. Provision of Personal Information and Personal Data to Third Parties\nAsnova Design may provide collected personal information and personal data to third parties including Asnova Desgin\u2019s outsourcing contractors, in order to achieve any of the purposes mentioned under 3_1 of this Privacy Policy.\nIn addition, when the disclosure of personal information and personal data is requested by the police, a court of law, a public prosecutor, a bar association, or any other institutions vested with the equivalent authority, Asnova Design may provide collected personal information and personal data to these organizations.\nUpon receiving a request by a customer, Asnova Design shall terminate providing personal information and personal data which can identify said customer to third parties. Please be advised that the customer may not be able to use FOLQ HAKONE GORA as a result. \n\n3_4.  Disclosure, etc., of Retained Personal Data\nShould a customer wish to request disclosure, correction, termination of use, or a notification of the purposes for use of their own personal data based on the Act on the Protection of Personal Information, the customer themselves shall contact FOLQ HAKONE GORA.\n\n3_5. Inquiries Related to Handling of Personal Information\nPlease send inquiries using the form on the \u201cContact\u201d page of FOLQ HAKONE GORA\u2019s website. \n\n3_6. Cookies\nAsnova Design may collect information about viewed webpages, usage history and analytics that are obtained through third-party data providers\u2019 Cookies and advertising ID (hereinafter collectively referred to as \u201cCookies\u201d). Such information may be linked with the guests\u2019 personal data to deliver advertisements.\n\n4\uff0eSecurity of Personal Information\nAsnova Design shall comply with various laws and regulations, and disseminate the importance of protecting personal information to employees and outsourcing contractors.\n\nAsnova Design shall thoroughly manage passwords for electronic files that contain personal information. For external systems that handle personal information, Asnova Design shall ensure that those systems apply appropriate information security measures.\n\t\t<\/pre>\n\t<\/dd>\n<\/dl>\n<p class=\"privacyCheck wpcf7c-elm-step1 \"><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"privacy[]\" value=\"I agree to the Privacy Policy\" \/><span class=\"wpcf7-list-item-label\">I agree to the Privacy Policy<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<div class=\"contact__submit\">\n\t<p><input class=\"wpcf7-form-control wpcf7-back btn btn-outline wpcf7c-elm-step2 wpcf7c-btn-back wpcf7c-force-hide\" type=\"button\" value=\"Back\" \/><input class=\"wpcf7-form-control wpcf7-confirm btn btn-blue wpcf7c-elm-step1 wpcf7c-btn-confirm wpcf7c-force-hide\" type=\"submit\" value=\"Confirm your comments\" \/><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-blue\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div>\n<div class=\"contact__thanks\">\n\t<h4>Thank you, your message has been sent.\n\t<\/h4>\n\t<p>Thank you for contacting ASNOVA RESORT \/ FOLQ HAKONE GORA.<br class=\"is-pc\" \/><br \/>\nWe will review your comments and be in touch with you shortly.<br class=\"is-pc\" \/><br \/>\nPlease note that it may take several business days for us to respond due to our hours or holidays. <br class=\"is-pc\" \/><br \/>\nWe greatly appreciate your patience and understanding.\n\t<\/p>\n\t<p>If you do not receive a confirmation email, please contact us by using the form on our website or by sending an email to info@asnova.jp.\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_locale":"en_US","_original_post":"https:\/\/asnova-resort.com\/noie-hakone\/?page_id=111","footnotes":""},"class_list":["post-2099","page","type-page","status-publish","hentry","en-US"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - 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