{"id":2099,"date":"2022-07-20T18:05:14","date_gmt":"2022-07-20T09:05:14","guid":{"rendered":"https:\/\/asnova-resort.com\/noie-hakone\/?page_id=2099"},"modified":"2022-07-20T19:16:01","modified_gmt":"2022-07-20T10:16:01","slug":"contact","status":"publish","type":"page","link":"https:\/\/asnova-resort.com\/noie-hakone\/en\/contact\/","title":{"rendered":"\u3088\u304f\u3042\u308b\u3054\u8cea\u554f \/ \u304a\u554f\u3044\u5408\u308f\u305b"},"content":{"rendered":"<section id=\"faq\"><div class=\"sectionTitle sectionTitleFaq\"><h2><span>FAQ<\/span><\/h2><div class=\"sectionTitleFaqSearchWrapper\"><input class=\"sectionTitleFaqSearch\" type=\"text\" name=\"faq-search\" placeholder=\"Search in FAQ\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><circle cx=\"10\" cy=\"10\" r=\"5.375\" stroke=\"#315937\" stroke-width=\"1.25\"><\/circle><line x1=\"15.4419\" y1=\"15.5581\" x2=\"19.4419\" y2=\"19.5581\" stroke=\"#315937\" stroke-width=\"1.25\"><\/line><\/svg><\/div><\/div><nav class=\"faqNav\"><ul><li><a href=\"#faq00\" data-pos=\"2\">Reservation and payment<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq01\" data-pos=\"2\">Accommodation with children<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq02\" data-pos=\"2\">Equipment<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq03\" data-pos=\"2\">Check-in and check-out<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq04\" data-pos=\"2\">Parking<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq05\" data-pos=\"2\">Rules and prohibited matters<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><li><a href=\"#faq06\" data-pos=\"2\">Meals and options<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.5L2 8.67662L2.75 7.9487L8.75 13.7721L8 14.5Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 8.67663L8 14.5L7.25 13.7721L13.25 7.94871L14 8.67663Z\" fill=\"#8094A7\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.5 2.5L8.5 13.8238H7.43934L7.43934 2.5L8.5 2.5Z\" fill=\"#8094A7\"\/><\/svg><\/a><\/li><\/ul><p class=\"faqNoResult\">No matching results found.<br>Please try other keywords or contact us using the Contact form.<\/p><\/nav><section class=\"faqList\" id=\"faq00\"><h3 class=\"catTitle\">Reservation and payment<\/h3><dl><dt data-js=\"accordion\"><span>Can I make a reservation by telephone?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Unfortunately, our reservation process includes securing your credit card payment online, and therefore, we do not accept reservations by telephone. However, please contact us if you have any questions about the reservation process and we will be pleased to assist you.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I pay my accommodation fees on site by cash?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>We ask our guests to pay in advance by credit card. Thank you for your understanding.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Do you issue a receipt?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>If you made a reservation on our official website, please send us an email request for a receipt. Then, we will send you a PDF receipt after your payment is confirmed.<\/p>\n<p>Please note that it may take a few business days to issue a receipt.<\/p>\n<p>If your reservation was made through a third-party booking website such as Ikkyu and Relux, please obtain a receipt from them.<\/p>\n<p>&lt;Reference: Help page for Ikkyu&gt;<br \/>\n<a href=\"https:\/\/www.ikyu.com\/help\/faq\/contact.aspx\">https:\/\/www.ikyu.com\/help\/faq\/contact.aspx<\/a><\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq01\"><h3 class=\"catTitle\">Accommodation with children<\/h3><dl><dt data-js=\"accordion\"><span>Accommodation fees for children<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Up to 4 preschool-age children are permitted free of charge, as long as they don\u2019t require their own bedding. Please note that bedding, towels and amenities will not be available for these preschool-age children.<\/p>\n<p>Full accommodation fees will be charged for any children older than this.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq02\"><h3 class=\"catTitle\">Equipment<\/h3><dl><dt data-js=\"accordion\"><span>Are there cooking appliances, dishes and condiments available in the suite?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>A variety of cookware, appliances, and dishes are available in each suite.<\/p>\n<p>For a list of available appliances, please refer to the descriptions of each suite.<\/p>\n<p>Each suite is equipped with a microwave oven, toaster, gas stove (3 burners), and electric kettle.<\/p>\n<p>Standard cookware, as well as beautiful dishes are also available. The dishes go well with either Japanese or Western cuisine. Please refer to the pictures under \u201cRoom\u201d on our website.<\/p>\n<p>Standard condiments, such as salt, pepper, soy sauce, and oil are available in each suite, but they are communal and have been used by previous guests. We suggest that you bring your own condiments as desired.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Are there toys for children?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>SHIRO SUITE has a variety of toys for young children.<br \/>\nOKU SUITE has some toys as well indoors.<br \/>\nPlease clean the toys and return them to their original place after use.<br \/>\nBoardgames and playing cards are also available in both suites.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I use the villa for business functions? What equipment is available?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Wi-Fi is available free of charge.<br \/>\nA USB jack and outlets are attached to the kitchen table.<br \/>\nAn HDMI cable can be connected to the projector.<br \/>\nA whiteboard is available.<br \/>\nPlease note that there is no printer at the villa.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Is there a hot spring close by that we can access on a day trip?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>The hot spring in this villa comes directly from the source. It is a pure hot spring that works effectively on many ailments. The temperature can be controlled.<\/p>\n<p>The suites are equipped with a Finnish sauna room with loyly. If you do not feel well, please refrain from using the sauna.<\/p>\n<p>There are multiple other hot springs available for day use, including at Prince Hotel Sengokuhara and Ichinoyu.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I listen to music in the villa?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>A high-quality Bluetooth speaker is available.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Is there water or tea available to drink?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>You can get purified water directly from the kitchen faucet.<\/p>\n<p>You can also enjoy fresh coffee and herbal tea free of charge (limited quantities available).<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>What kind of amenities are available? Are there pajamas or loungewear?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>The following amenities will be available for all guests, except for preschool-age children who are exempt from accommodation charges.<\/p>\n<p>Bath towel and face cloth (one each per two nights\u2019 stay)<br \/>\nLoungewear (one per two nights\u2019 stay)<br \/>\nToothbrush and toothpaste<br \/>\nComb<br \/>\nRazor<br \/>\nA bag including a hair elastic, cotton pad, and cotton swab (one bag per<br \/>\ntwo\u00a0 nights\u2019stay)<br \/>\nDisposable slippers (one pair)<br \/>\nBody soap, shampoo, conditioner, and hand soap<\/p>\n<p>Room cleaning and additional amenities will be offered at an additional fee. Please provide us with at least three-days\u2019 notice for this service.<br \/>\nPlease note that we only accept credit card payments before your check-in.<\/p>\n<p>\u2460 Amenity and towel replacement 3,000 yen\u00a0 (including tax):<br \/>\nTowels and loungewear are 1 set for two nights\u2019 stay.<br \/>\nTowels,loungewear, toothpaste &amp; tooth blush will be prepared per person<br \/>\n(adults and above elementary school).<\/p>\n<p>\u2461 Room cleaning 1,0000 yen(including tax):<br \/>\nRefilling amenity replacement and linen exchange. We will not clean where<br \/>\npersonal belongings are left to prevent mix-up. Thanks for your<br \/>\nunderstanding.<\/p>\n<p>Please take care of your valuables during cleaning. Safes are not available in the villa.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>What equipment is available for children?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>SHIRO SUITE has two highchairs and OKU SUITE has one.<\/p>\n<p>A foldable crib and mattress are also available in SHIRO SUITE. Please bring your own mattress sheet and other bedding items. SHIRO SUITE is also equipped with a foldable baby bath tub and baby bouncer.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq03\"><h3 class=\"catTitle\">Check-in and check-out<\/h3><dl><dt data-js=\"accordion\"><span>Check-in and check-out times<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Check-in starts at 15:00 and check-out is by 10:00. However, if you have a promotional offer or special option that includes a different check-in\/check-out times, please follow the instructions there.<\/p>\n<p>Please ensure to check the details of your reservation.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Do you offer early check-in or late check-out?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Unfortunately, we do not offer such a service at this point, in order to ensure housekeeping is completed in time.<\/p>\n<p>Some baggage may be left in the suite before check-in. Please contact us in advance to confirm availability. We may not be able to accept your request in order to prevent infectious diseases.<\/p>\n<p>Please refer to \u201cRules and prohibited matters\u201d below for more details.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq04\"><h3 class=\"catTitle\">Parking<\/h3><dl><dt data-js=\"accordion\"><span>Parking<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>There are 2 to 3 spots allocated for each suite.<\/p>\n<p>SHIRO SUITE parking lot (on the right-hand side from the road) W 6.6m\u00d7L 5.5m<\/p>\n<p>\u203bThree small vehicles can be closely parked. Please check the sizes of your vehicles in advance.<br \/>\nOKU SUITE parking lot (on the left-hand side from the road) W 5.5m x L 5.5m<\/p>\n<p>\u203bYou can park another vehicle in front of two vehicles.<br \/>\nYou may not park other than the designated space (there will be an indication at the parking lot).<br \/>\nThe villa faces a gravel road. To prevent dust and noises, please slow down when you drive.<br \/>\nPlease note that we may designate your parking spot, regardless of which suite you have reserved.<br \/>\nPlease do not park on the road. If you do so, your vehicle will be towed away at your expense.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq05\"><h3 class=\"catTitle\">Rules and prohibited matters<\/h3><dl><dt data-js=\"accordion\"><span>Can I stay with my pet?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Unfortunately, we do not accept accommodation with pets.<\/p>\n<p>Please note that we do not allow pets to be leashed outside either.<\/p>\n<p>Thank you for your understanding.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Do you have staff on site?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>We do not have staff on site.<\/p>\n<p>We will email you the pin number to enter the villa in advance.<\/p>\n<p>Please use the tablet device in the suite to complete the check-in process.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I BBQ?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>You can BBQ on the outdoor wood deck.<\/p>\n<p>A world-famous BBQ grill by WEBER is available for rent. \u2192 \u203bThis service is currently not available.<\/p>\n<p>You may not bring your own BBQ grill.<\/p>\n<p>The rental fee is 2,500 yen (including tax), and a payment will be accepted by credit card or cash on site on your reserved date.<\/p>\n<p>We will be pleased to recommend local stores and butchers to buy ingredients from.<\/p>\n<p>Our villa is located in a residential area. Eating meals on the wood deck is permitted between 8:00 and 21:00. For activities outside of these hours, please stay indoors with windows closed.<\/p>\n<p>Food and beverages left outside may attract animals and cause odor. After you eat or drink outside, please ensure to dispose of any garbage or leftovers in the bin inside the suite.<\/p>\n<p>An electric griddle is available in the villa, free of charge.<\/p>\n<p>Please ensure to turn on the range hood fan to prevent lingering cooking smells.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Can I leave my baggage at the villa? Can I mail my baggage to the villa in advance?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>You may be able to drop off your baggage at the villa after 12:00, providing that there is no interference with existing operations. If you wish to do so, please contact us in advance.<\/p>\n<p>Without a prior notice, you will not be able to access the villa until the check-in time.<\/p>\n<p>Please note that your baggage will be left unattended. We will bear no liability for stolen or lost baggage, so please do this at your own risk.<\/p>\n<p>As a general rule, our check-in time is 15:00, and housekeeping is performed before that time.<\/p>\n<p>Unfortunately, we are not able to accept mailed baggage, as we do not have on-site staff at the villa.<\/p>\n<p>(Note) At this time, we are not able to allow guests\u2019 access prior to the check-in time, due to COVID-19.<\/p>\n<\/dd><\/dl><\/section><section class=\"faqList\" id=\"faq06\"><h3 class=\"catTitle\">Meals and options<\/h3><dl><dt data-js=\"accordion\"><span>Do you offer meals? Do you have recommended restaurants?<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>Our official website lists information under <a href=\"https:\/\/asnova-resort.com\/noie-hakone\/en\/options\/\">\u201cOption<\/a>\u201d<\/p>\n<p>We recommend that you make reservations as soon as you are able and confirm the hours for each business. To place an order or payment, please contact the individual restaurants or businesses.<\/p>\n<p>There are other restaurants and stores that have not been shared on our website. Please feel free to contact us for further information.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Daytime access by non-reserved guests<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>With an additional fee of 5,500 yen \/ person (including tax), up to 4 non-reserved guests may access each suite between check-in and 19:00.<\/p>\n<p>To use this service, please send us a request by email at least three days prior to the check-in date. Credit card payment needs to be completed at least a day before the check-in date.<\/p>\n<p>For security purposes, cameras are installed on the premises. In the event that non-reserved guests are located on the premises without notice or beyond the designated timeframe (i.e. between check-in and 19:00), those non-reserved guests will be requested to leave the premises and we will charge an additional cost of 55,000 yen \/ person.<\/p>\n<\/dd><\/dl><dl><dt data-js=\"accordion\"><span>Cleaning and amenity replacement for guests staying multiple nights<\/span><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M3.34 6L7.99685 10.6569L12.6537 6\" stroke=\"#3E3A39\" stroke-linejoin=\"round\"\/><\/svg><\/dt><dd><p>The following amenities will be available for all guests, except for preschool-age children who are exempt from accommodation charges.<\/p>\n<p>Bath towel and face cloth (one each per two nights\u2019 stay)<br \/>\nLoungewear (one per two nights\u2019 stay)<br \/>\nToothbrush and toothpaste<br \/>\nComb<br \/>\nRazor<br \/>\nA bag including a hair elastic, cotton pad, and cotton swab (one bag per<br \/>\ntwo\u00a0 nights\u2019stay)<br \/>\nDisposable slippers (one pair)<br \/>\nBody soap, shampoo, conditioner, and hand soap<\/p>\n<p>Room cleaning and additional amenities will be offered at an additional fee. Please provide us with at least three-days\u2019 notice for this service.<br \/>\nPlease note that we only accept credit card payments before your check-in.<\/p>\n<p>\u2460 Amenity and towel replacement 3,000 yen\u00a0 (including tax):<br \/>\nTowels and loungewear are 1 set for two nights\u2019 stay.<br \/>\nTowels,loungewear, toothpaste &amp; tooth blush will be prepared per person<br \/>\n(adults and above elementary school).<\/p>\n<p>\u2461 Room cleaning 1,0000 yen(including tax):<br \/>\nRefilling amenity replacement and linen exchange. We will not clean where<br \/>\npersonal belongings are left to prevent mix-up. Thanks for your<br \/>\nunderstanding.<\/p>\n<p>Please take care of your valuables during cleaning. Safes are not available in the villa.<\/p>\n<\/dd><\/dl><\/section><\/section>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\"><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f2114-o1\" lang=\"ja\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/noie-hakone\/en\/wp-json\/wp\/v2\/pages\/2099#wpcf7-f2114-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2114\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.5.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ja\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2114-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<h2 class=\"sectionTitle\"><span>Contact<\/span><\/h2>\n<ol>\n<li>Enter your comments<\/li>\n<li>Confirm your comments<\/li>\n<li>Send<\/li>\n<\/ol>\n<p class=\"contactTextStep01 wpcf7c-elm-step1\">Please use this form to contact us. <br class=\"is-sp\"><br class=\"is-sp\"><span class=\"red\">*<\/span> indicates a required field.<\/p>\n<p class=\"contactTextStep01 wpcf7c-elm-step2\">Please confirm your entry and click \u201cSend\u201d.<\/p>\n<p class=\"contactTextStep01 wpcf7c-elm-step2\">\u4e0b\u8a18\u5185\u5bb9\u306b\u554f\u984c\u304c\u306a\u3051\u308c\u3070<br class=\"is-sp\"><br class=\"is-sp\">\u9001\u4fe1\u3092\u5b8c\u4e86\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<dl class=\"contactForm\">\n<dt>Name<span class=\"red\">*<\/span><\/dt>\n<dd><span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : John Smith\" \/><\/span><\/dd>\n<dt>Email address<span class=\"red\">*<\/span><\/dt>\n<dd><span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ex : asnova@email.co.jp\" \/><\/span><\/dd>\n<dt>Telephone number<\/dt>\n<dd><span class=\"wpcf7-form-control-wrap tel\"><input type=\"tel\" name=\"tel\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"ex : 08012345678 (No hyphens)\" \/><\/span><\/dd>\n<dt>Please enter your check-in date if your reservation is confirmed.<\/dt>\n<dd><span class=\"wpcf7-form-control-wrap date-351\"><input type=\"date\" name=\"date-351\" value=\"\" class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" placeholder=\"\u3000\" \/><\/span><\/dd>\n<dt>Comments<span class=\"red\">*<\/span><\/dt>\n<dd><span class=\"wpcf7-form-control-wrap your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\u3000\"><\/textarea><\/span><\/dd>\n<\/dl>\n<dl class=\"contactForm contactPrivacy wpcf7c-elm-step1\">\n<dt>Privacy Policy<\/dt>\n<dd>\n<pre>\nIn this Privacy Policy, \u201cpersonal information\u201d, \u201cpersonal data\u201d, and \u201cretained personal data\u201d are as defined in the Article 2 of the Act on the Protection of Personal Information.\n\n\uff11\uff0ePurpose of Privacy Policy\nNoie Hakone Sengokuhara establishes this Privacy Policy to properly protect personal information of those who make reservation with, use, or contact Noie Hakone Sengokuhara, and to provide beneficial information to customers. \n\n2\uff0eHandling of Personal Information\nAsnova Design Co., Ltd. (hereinafter referred to as \u201cAsnova Design\u201d), which manages Noie Hakone Sengokuhara, acquires personal information.\nAsnova Design shall comply with various laws and regulations, and handle personal information properly and cautiously. \n\n3_1. Collection of Personal Information\nAsnova Design shall collect personal information solely for the purposes of 1) providing Noie Hakone Sengokuhara\u2019s accommodation services, 2) replying to inquiries, or 3) presenting information and services offered by Noie Hakone Sengokuhara, or by other establishments managed by Asnova Design or relevant companies.\nAsnova Design shall primarily acquire the following information.\n\n\uff1cPersonal information to be acquired\uff1e\nName, sex, date of birth, nationality, address, telephone number, email address, passport number, records of immediate entry to and departure from Japan (including plans), estimated duration of visit, credit card information, feedback on the accommodation, and submitted requests. If the customer follows the social media accounts operated by Asnova Design, the customer\u2019s personal information available on their accounts shall be collected.\n\nAsnova Design may collect personal information from customers for purposes other than indicated above. In such cases, Asnova Design shall clarify the purposes for collecting personal information, obtain consent from customers, and acquire personal information to the extent that is necessary to achieve the purposes agreed upon.\n\n3_2. Use of Personal Information\nAsnova Design shall use collected personal information for the following purposes. \n\n1. To provide accommodation and relevant services, as well as to process payments.\n2. To provide beneficial information to customers and to contact customers as needed.\n3. To conduct surveys to improve our services.\n4. To provide information on establishments and services offered by Asnova Design or relevant companies. \n\n3_3. Provision of Personal Information and Personal Data to Third Parties\nAsnova Design may provide collected personal information and personal data to third parties including Asnova Desgin\u2019s outsourcing contractors, in order to achieve any of the purposes mentioned under 3_1 of this Privacy Policy.\nIn addition, when the disclosure of personal information and personal data is requested by the police, a court of law, a public prosecutor, a bar association, or any other institutions vested with the equivalent authority, Asnova Design may provide collected personal information and personal data to these organizations.\nUpon receiving a request by a customer, Asnova Design shall terminate providing personal information and personal data which can identify said customer to third parties. Please be advised that the customer may not be able to use Noie Hakone Sengokuhara as a result. \n\n3_4.  Disclosure, etc., of Retained Personal Data\nShould a customer wish to request disclosure, correction, termination of use, or a notification of the purposes for use of their own personal data based on the Act on the Protection of Personal Information, the customer themselves shall contact Noie Hakone Sengokuhara.\n\n3_5. Inquiries Related to Handling of Personal Information\nPlease send inquiries using the form on the \u201cContact\u201d page of Noie Hakone Sengokuhara\u2019s website. \n\n4\uff0eSecurity of Personal Information\nAsnova Design shall comply with various laws and regulations, and disseminate the importance of protecting personal information to employees and outsourcing contractors.<\/pre>\n<\/dd>\n<\/dl>\n<p class=\"privacyCheck\"><span class=\"wpcf7-form-control-wrap privacy\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"privacy[]\" value=\"I agree to the Privacy Policy\" \/><span class=\"wpcf7-list-item-label\">I agree to the Privacy Policy<\/span><\/label><\/span><\/span><\/span><\/p>\n<div class=\"submitArea\"><input type=\"button\" value=\"Back\" class=\"wpcf7-form-control wpcf7-back btn btn-outline wpcf7c-elm-step2 wpcf7c-btn-back wpcf7c-force-hide\" \/><input type=\"submit\" value=\"Confirm your comments\" class=\"wpcf7-form-control wpcf7-confirm btn btn-blue wpcf7c-elm-step1 wpcf7c-btn-confirm wpcf7c-force-hide\" \/><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control has-spinner wpcf7-submit btn btn-blue\" \/><\/div>\n<div class=\"contacThanks\">\n<h4>Thank you, your message has been sent.<\/h4>\n<p>Thank you for contacting Asnova Resort\uff0fNoie Hakone Sengokuhara.<br class=\"is-pc\"><br \/>\nWe will review your comments and be in touch with you shortly.<br class=\"is-pc\"><br \/>\nPlease note that it may take several business days for us to respond due to our hours or holidays. <br class=\"is-pc\"><br \/>\nWe greatly appreciate your patience and understanding.<br><br><br \/>\nIf you do not receive a confirmation email, please contact us by using the form on our website or by sending an email to info@asnova.jp.<\/p>\n<\/div>\n<p style=\"display: none !important;\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" 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