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Terms and Conditions for Accommodation Contracts

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Article 1. Scope of Application
  1. Contracts for accommodation and related agreements to be entered into between FOLQ HAKONE GORA and the guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
  2. FOLQ HAKONE GORA may enter into a special contract with the guest, through the content on the website at the time of the reservation, notifications sent by FOLQ HAKONE GORA after a reservation is confirmed, etc. (hereinafter referred to as “Special Contract”). Insofar as such Special Contract does not violate laws and regulations and/or generally accepted practices, notwithstanding the preceding Paragraph, the Special Contract shall take precedence over the provisions of these Terms and Conditions.
  3. These Terms and Conditions apply to any and all purposes for renting FOLQ HAKONE GORA, including but not limited to using it for photoshoot, creating videos, and day use.
Article 2. Application for Accommodation Contracts
  1. A guest who intends to make an application for an accommodation contract with FOLQ HAKONE GORA shall notify FOLQ HAKONE GORA of the following particulars:
    1. （1）Name, address, phone number and email address of the guest(s);
    2. （2）Date(s) of accommodation and estimated time of arrival;
    3. （3）Number of guests
    4. （4）Accommodation Charges; and 
    5. （5）Other particulars stipulated by laws and regulations or deemed necessary by FOLQ HAKONE GORA
  2. In cases where the guest requests, during their stay, an extension of accommodation beyond the date(s) in Subparagraph (2) of this Article, it shall be regarded as an application for a new accommodation contract at the time such a request is made.
Article 3. Conclusion of Accommodation Contracts, etc.
  1. A contract for accommodation shall be deemed to have been concluded when FOLQ HAKONE GORA has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that FOLQ HAKONE GORA has not accepted the application.
  2. When a contract for accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the guest is requested to pay an accommodation deposit by the date specified by FOLQ HAKONE GORA.
  3. The deposit shall be first used for the total accommodation charges to be paid by the guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at a later date.
  4. When the guest has failed to pay the deposit by the date as stipulated in Paragraph 2 of this Article by the means designated by FOLQ HAKONE GORA, the accommodation contract shall be treated as invalid. However, the same shall apply only in the cases where the guest has been informed by FOLQ HAKONE GORA of the stipulation of this Paragraph in advance.
Article 4. Special Contracts Requiring No Accommodation Deposit
  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, FOLQ HAKONE GORA may enter into a special contract requiring no accommodation deposit after the contract has been concluded as stipulated in the same Paragraph.
  2. In cases where FOLQ HAKONE GORA has not requested the payment of a deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the deadline for the payment of a deposit at the time the application for an accommodation contract has been accepted, FOLQ HAKONE GORA shall be treated as having accepted a special contract as described in the preceding Paragraph.
Article 5. Refusal of Accommodation Contracts

FOLQ HAKONE GORA may not accept the conclusion of an accommodation contract under any of the following cases:

  1. When the application for accommodation does not conform with the provisions of these Terms and Conditions;
  2. When FOLQ HAKONE GORA is fully booked and no room is available;
  3. When the guest seeking accommodation is deemed liable to conduct themselves in a manner which will contravene the laws or act against the public order or good morals in regard to their accommodation; 
  4. When the guest seeking accommodation is considered to be corresponding to the following (a) to (c).
    1. (a) A gang group as defined under the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act Number 77 of 1991) stipulated in Item 2 of Article 2 (hereinafter referred to as “a gang group” or “gang groups”), a gang member stipulated by the same Act in Item 6 of Article 2 (hereinafter referred to as “a gang member” or “gang members”), a gang group semi-regular member, a gang member-related person, or other antisocial group.
    2. (b) A corporate entity or other organization in which gang groups or gang members control business activities.
    3. (c) A corporate entity with gang groups or gang members serving as corporate officers;
  5. When the guest seeking accommodation causes or may objectively be liable to cause considerable inconvenience to FOLQ HAKONE GORA, persons concerned, or the residents in the neighboring communities;
  6. When the guest seeking accommodation can be clearly detected to be carrying an infectious disease;
  7. When the guest seeking accommodation is violent, or makes demands beyond a reasonable purview;
  8. When FOLQ HAKONE GORA is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes;
  9. When the provisions of the prefectural ordinance apply; or
  10. When the guest seeking accommodation does not comply with the Use Regulations, House Rules, etc. set out by FOLQ HAKONE GORA.
Article 6. Right to Cancel Accommodation Contracts by the Guest
  1. The guest is entitled to cancel their accommodation contract by so notifying FOLQ HAKONE GORA.
  2. In cases where the guest has canceled the accommodation contract in whole or in part due to causes for which the guest is liable (except in the case where FOLQ HAKONE GORA has requested the payment of the deposit during the specified period as described in Paragraph 2 of Article 3 and the guest has canceled before paying the deposit), the guest shall pay cancellation charges as listed in the attached Table 2. However, in cases where a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the guest is informed of the obligation of the cancellation charges in case of cancellation by the guest.
  3. In cases where the guest does not appear by 22:00 of the accommodation date without an advance notice, FOLQ HAKONE GORA may regard the accommodation contract as being cancelled by the guest.
Article 7. Right to Cancel Accommodation Contracts by FOLQ HAKONE GORA

FOLQ HAKONE GORA may cancel the accommodation contract under any of the following circumstances:

  1. When the guest is deemed liable to conduct and/or has conducted themselves in a manner which will contravene the laws or act against the public order and good morals in regard to their accommodation;
  2. When the guest is clearly considered to be corresponding to the following (a) to (c). 
    1. (a) A gang group, gang group semi-regular member, gang member-related person, or other antisocial group. 
    2. (b) A corporate entity or other organization in which gang groups or gang members control business activities.
    3. (c) A corporate entity with gang groups or gang members serving as officers;
  3. When the guest causes or may objectively be liable to cause considerable inconvenience to FOLQ HAKONE GORA, persons concerned, or the residents in the neighboring communities;
  4. When the guest can be clearly detected to be carrying an infectious disease;
  5. When the guest is violent, or makes demands beyond a reasonable purview;
  6. When FOLQ HAKONE GORA is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
  7. When the provisions of the prefectural ordinance apply; or
  8. When the guest dose not observe prohibited actions, such as smoking in bed, engaging in loud conversations which reach outside, causing noises with musical instruments, etc., and other prohibitions of the Use Regulations stipulated by FOLQ HAKONE GORA (restricted to particulars deemed necessary in order to prevent fires).
Article 8. Registration
  1. The guest shall register the following particulars on the day of accommodation by the means specified by FOLQ HAKONE GORA:
    1. (1) Name, age, sex, address and occupation of the guest(s);
    2. (2) Except in the case of a Japanese national or Japanese resident, nationality, passport number, port and date of entry in Japan;
    3. (3) Date and estimated time of departure; and
    4. (4) Other particulars which are stipulated by laws and regulations or are deemed necessary by FOLQ HAKONE GORA.
  2. In principle, the guest shall pay their accommodation charges prescribed in Article 12 by credit card. However, in cases where FOLQ HAKONE GORA designates another means of payment, the guest shall observe FOLQ HAKONE GORA’s instructions.
Article 9. Occupancy Hours of Suites
  1. The guest is entitled to occupy the contracted suite(s) of FOLQ HAKONE GORA in accordance with the hours noted in the reservation confirmation. However, in cases where the guest is accommodated continuously, the guest may occupy the suite(s) all day long, except for the days of arrival and departure. However, in cases where FOLQ HAKONE GORA enters into a special contract with the guest, the provisions of the special contract shall take precedence over the provisions of these Terms and Conditions.
  2. FOLQ HAKONE GORA may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the guest to occupy the room beyond the time prescribed in the same Paragraph. In such cases, extra change shall be paid as specified by FOLQ HAKONE GORA.
Article 10. Observance of Use Regulations

The guest shall observe the Use Regulations established by FOLQ HAKONE GORA, which are posted in the premises of FOLQ HAKONE GORA, noted on the official website, booking sites or email notifications, verbal reminders, or provided via verbal reminders.

Article 11. Business Hours

The business hours of the main facilities, etc. of FOLQ HAKONE GORA shall be specified in the Use Regulations.

Article 12. Payment of Accommodation Charges
  1. The breakdown of the accommodation charges, etc. that the guest shall pay is as listed in the attached Table 1.
  2. In principle, accommodation charges, etc. as stated in the preceding Paragraph shall be paid by credit card prior to the check-in date. However, in cases where FOLQ HAKONE GORA designates another means of payment, the guest shall observe FOLQ HAKONE GORA’s instructions.
  3. Accommodation charges shall be paid even if the guest voluntarily does not utilize the accommodation facilities after such facilities have been made available to them by FOLQ HAKONE GORA.
Article 13. Liabilities of FOLQ HAKONE GORA
  1. FOLQ HAKONE GORA shall compensate the guest for the damage if FOLQ HAKONE GORA has caused such damage to the guest in the fulfillment or the nonfulfillment of the accommodation contract and/or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons for which FOLQ HAKONE GORA is not liable, or where such damage is indirect and a causal relationship between FOLQ HAKONE GORAs liability and such damage is unclear.
  2. FOLQ HAKONE GORA is covered by liability insurance for emergencies such as fire. However, the same shall not guarantee that all damage incurred is compensated. 
  3. FOLQ HAKONE GORA may suggest meal or activity options. Such options are offered based on a direct contract between the guest and the providers, and therefore, FOLQ HAKONE GORA is liable for any issues arising from such contract. Please ensure to carefully review the conditions before entering into a contract.
Article 14. Arrangement When Unable to Provide Contracted Suites
  1. FOLQ HAKONE GORA shall, when unable to provide contracted suite(s), strive to arrange accommodation of the same standard elsewhere for the guest as far as practicable with the consent of the guest.
  2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, FOLQ HAKONE GORA shall pay the guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when FOLQ HAKONE GORA cannot provide accommodations due to reasons for which FOLQ HAKONE GORA is not liable, FOLQ HAKONE GORA will not pay the compensation fee to the guest.
Article 15. Handling of Deposited Articles

FOLQ HAKONE GORA does not accept deposited articles from the guest.

Article 16. Custody of Baggage and/or Belongings of the Guest 
  1. FOLQ HAKONE GORA does not keep the baggage of the guest prior to their accommodation.
  2. When the baggage or belongings of the guest is found left behind after their check-out, and the ownership of the article(s) is confirmed, FOLQ HAKONE GORA shall inform the representative of the guest group. When the owner of the article(s) is clearly identified, FOLQ HAKONE GORA shall seek instructions on the handling of such article(s). In cases where FOLQ HAKONE GORA is not able to receive said instructions or identify the owner of the article(s), FOLQ HAKONE GORA shall keep the article(s) for seven (7) days and dispose of it. Food, newspapers, magazines, etc. shall be discarded on the same day as they are found. Valuable items shall be kept for a certain period of time and then turned over to the nearest police station.
  3. In regard to the preceding Paragraph, FOLQ HAKONE GORA bears no liability for the articles left behind after the guest’s check-out.
Article 17. Liability regarding Parking

FOLQ HAKONE GORA shall not be liable for the custody of the vehicle of the guest when the guest utilizes the parking space within the premises of FOLQ HAKONE GORA, as it shall be regarded that FOLQ HAKONE GORA simply offers the space for parking. However, FOLQ HAKONE GORA shall compensate the guest for the damage caused through intention or negligence on the part of FOLQ HAKONE GORA in regard to the management of the parking space.

Article 18. Liability of the Guest

The guest shall compensate FOLQ HAKONE GORA and/or persons concerned for any damage caused through intention or negligence on the part of the guest.

Table 1
Basic Accommodation ChargesAs noted on the website, etc.
Additional ChargesAs noted on the website, etc.
TaxesConsumption tax, accommodation tax, and bathing tax are included in the charge.
Table 2

Cancellation charges and cancellation policy

No Show100%
Accommodation Day100%
1 to 3 days prior to Accommodation Day70%
4 to 14 days prior to Accommodation Day40%
15 to 30 days prior to Accommodation Day20%

The percentages signify the rate of cancellation charge to the total accommodation charges including tax. 

After 22:00 shall be regarded as the following day. 

Above cancellation charges and cancellation policy also apply when the number of contracted accommodation days is shortened during the guest’s stay. 

In cases where a third-party booking website has special stipulations, the same shall take precedence over these cancellation charges and cancellation policy.