Privacy Policy
In this Privacy Policy, “personal information”, “personal data”, and “retained personal data” are as defined in the Article 2 of the Act on the Protection of Personal Information.
１．Purpose of Privacy Policy
Noie Hakone Sengokuhara establishes this Privacy Policy to properly protect personal information of those who make reservation with, use, or contact Noie Hakone Sengokuhara, and to provide beneficial information to customers.
2．Handling of Personal Information
Asnova Design Co., Ltd. (hereinafter referred to as “Asnova Design”), which manages Noie Hakone Sengokuhara, acquires personal information.
Asnova Design shall comply with various laws and regulations, and handle personal information properly and cautiously.
3_1. Collection of Personal Information
Asnova Design shall collect personal information solely for the purposes of 1) providing Noie Hakone Sengokuhara’s accommodation services, 2) replying to inquiries, or 3) presenting information and services offered by Noie Hakone Sengokuhara, or by other establishments managed by Asnova Design or relevant companies.
Asnova Design shall primarily acquire the following information.
＜Personal information to be acquired＞
Name, sex, date of birth, nationality, address, telephone number, email address, passport number, records of immediate entry to and departure from Japan (including plans), estimated duration of visit, credit card information, feedback on the accommodation, and submitted requests. If the customer follows the social media accounts operated by Asnova Design, the customer’s personal information available on their accounts shall be collected.
Asnova Design may collect personal information from customers for purposes other than indicated above. In such cases, Asnova Design shall clarify the purposes for collecting personal information, obtain consent from customers, and acquire personal information to the extent that is necessary to achieve the purposes agreed upon.
3_2. Use of Personal Information
Asnova Design shall use collected personal information for the following purposes.
- To provide accommodation and relevant services, as well as to process payments.
- To provide beneficial information to customers and to contact customers as needed.
- To conduct surveys to improve our services.
- To provide information on establishments and services offered by Asnova Design or relevant companies.
3_3. Provision of Personal Information and Personal Data to Third Parties
Asnova Design may provide collected personal information and personal data to third parties including Asnova Desgin’s outsourcing contractors, in order to achieve any of the purposes mentioned under 3_1 of this Privacy Policy.
In addition, when the disclosure of personal information and personal data is requested by the police, a court of law, a public prosecutor, a bar association, or any other institutions vested with the equivalent authority, Asnova Design may provide collected personal information and personal data to these organizations.
Upon receiving a request by a customer, Asnova Design shall terminate providing personal information and personal data which can identify said customer to third parties. Please be advised that the customer may not be able to use Noie Hakone Sengokuhara as a result.
3_4. Disclosure, etc., of Retained Personal Data
Should a customer wish to request disclosure, correction, termination of use, or a notification of the purposes for use of their own personal data based on the Act on the Protection of Personal Information, the customer themselves shall contact Noie Hakone Sengokuhara.
3_5. Inquiries Related to Handling of Personal Information
Please send inquiries using the form on the “Contact” page of Noie Hakone Sengokuhara’s website.
4．Security of Personal Information
Asnova Design shall comply with various laws and regulations, and disseminate the importance of protecting personal information to employees and outsourcing contractors.
Established in December 2020