Reservation and payment
- Can I make a reservation by telephone?
Unfortunately, our reservation process includes securing your credit card payment online, and therefore, we do not accept reservations by telephone. However, please contact us if you have any questions about the reservation process and we will be pleased to assist you.
- Can I pay my accommodation fees on site by cash?
We ask our guests to pay in advance by credit card. Thank you for your understanding.
- Do you issue a receipt?
If you made a reservation on our official website, please send us an email request for a receipt. Then, we will send you a PDF receipt after your payment is confirmed.
Please note that it may take a few business days to issue a receipt.
If your reservation was made through a third-party booking website such as Ikkyu and Relux, please obtain a receipt from them.
<Reference: Help page for Ikkyu>
Accommodation with children
- Accommodation fees for children
Up to 4 preschool-age children are permitted free of charge, as long as they don’t require their own bedding. Please note that bedding, towels and amenities will not be available for these preschool-age children.
Full accommodation fees will be charged for any children older than this.
- Are there cooking appliances, dishes and condiments available in the suite?
A variety of cookware, appliances, and dishes are available in each suite.
For a list of available appliances, please refer to the descriptions of each suite.
Each suite is equipped with a microwave oven, toaster, gas stove (3 burners), and electric kettle.
Standard cookware, as well as beautiful dishes are also available. The dishes go well with either Japanese or Western cuisine. Please refer to the pictures under “Room” on our website.
Standard condiments, such as salt, pepper, soy sauce, and oil are available in each suite, but they are communal and have been used by previous guests. We suggest that you bring your own condiments as desired.
- Are there toys for children?
SHIRO SUITE has a variety of toys for young children.
OKU SUITE has some toys as well indoors.
Please clean the toys and return them to their original place after use.
Boardgames and playing cards are also available in both suites.
- Can I use the villa for business functions? What equipment is available?
Wi-Fi is available free of charge.
A USB jack and outlets are attached to the kitchen table.
An HDMI cable can be connected to the projector.
A whiteboard is available.
Please note that there is no printer at the villa.
- Is there a hot spring close by that we can access on a day trip?
The hot spring in this villa comes directly from the source. It is a pure hot spring that works effectively on many ailments. The temperature can be controlled.
The suites are equipped with a Finnish sauna room with loyly. If you do not feel well, please refrain from using the sauna.
There are multiple other hot springs available for day use, including at Prince Hotel Sengokuhara and Ichinoyu.
- Can I listen to music in the villa?
A high-quality Bluetooth speaker is available.
- Is there water or tea available to drink?
You can get purified water directly from the kitchen faucet.
You can also enjoy fresh coffee and herbal tea free of charge (limited quantities available).
- What kind of amenities are available? Are there pajamas or loungewear?
Loungewear, tooth brushes, tooth paste, bath towels, face cloths, combs, razors, hair elastics, cotton pads, cotton swabs, disposable slippers, body soap, shampoo, conditioner, hand soap, and sanitizer are available.
A set of towels and loungewear are available per two nights’ stay.
- What equipment is available for children?
SHIRO SUITE has two highchairs and OKU SUITE has one.
A foldable crib and mattress are also available in SHIRO SUITE. Please bring your own mattress sheet and other bedding items. SHIRO SUITE is also equipped with a foldable baby bath tub and baby bouncer.
Check-in and check-out
- Check-in and check-out times
Check-in starts at 15:00 and check-out is by 10:00. However, if you have a promotional offer or special option that includes a different check-in/check-out times, please follow the instructions there.
Please ensure to check the details of your reservation.
- Do you offer early check-in or late check-out?
Unfortunately, we do not offer such a service at this point, in order to ensure housekeeping is completed in time.
Some baggage may be left in the suite before check-in. Please contact us in advance to confirm availability. We may not be able to accept your request in order to prevent infectious diseases.
Please refer to “Rules and prohibited matters” below for more details.
There are 2 to 3 spots allocated for each suite.
SHIRO SUITE parking lot (on the right-hand side from the road) W 6.6m×L 5.5m
※Three small vehicles can be closely parked. Please check the sizes of your vehicles in advance.
OKU SUITE parking lot (on the left-hand side from the road) W 5.5m x L 5.5m
※You can park another vehicle in front of two vehicles.
You may not park other than the designated space (there will be an indication at the parking lot).
The villa faces a gravel road. To prevent dust and noises, please slow down when you drive.
Please note that we may designate your parking spot, regardless of which suite you have reserved.
Please do not park on the road. If you do so, your vehicle will be towed away at your expense.
Rules and prohibited matters
- Can I stay with my pet?
Unfortunately, we do not accept accommodation with pets.
Please note that we do not allow pets to be leashed outside either.
Thank you for your understanding.
- Do you have staff on site?
We do not have staff on site.
We will email you the pin number to enter the villa in advance.
Please use the tablet device in the suite to complete the check-in process.
- Can I BBQ?
You can BBQ on the outdoor wood deck.
A world-famous BBQ grill by WEBER is available for rent. → ※This service is currently not available.
You may not bring your own BBQ grill.
The rental fee is 2,500 yen (including tax), and a payment will be accepted by credit card or cash on site on your reserved date.
We will be pleased to recommend local stores and butchers to buy ingredients from.
Our villa is located in a residential area. Eating meals on the wood deck is permitted between 8:00 and 21:00. For activities outside of these hours, please stay indoors with windows closed.
Food and beverages left outside may attract animals and cause odor. After you eat or drink outside, please ensure to dispose of any garbage or leftovers in the bin inside the suite.
An electric griddle is available in the villa, free of charge.
Please ensure to turn on the range hood fan to prevent lingering cooking smells.
- Can I leave my baggage at the villa? Can I mail my baggage to the villa in advance?
You may be able to drop off your baggage at the villa after 12:00, providing that there is no interference with existing operations. If you wish to do so, please contact us in advance.
Without a prior notice, you will not be able to access the villa until the check-in time.
Please note that your baggage will be left unattended. We will bear no liability for stolen or lost baggage, so please do this at your own risk.
As a general rule, our check-in time is 15:00, and housekeeping is performed before that time.
Unfortunately, we are not able to accept mailed baggage, as we do not have on-site staff at the villa.
(Note) At this time, we are not able to allow guests’ access prior to the check-in time, due to COVID-19.
Meals and options
- Do you offer meals? Do you have recommended restaurants?
Our official website lists information under “Option”
We recommend that you make reservations as soon as you are able and confirm the hours for each business. To place an order or payment, please contact the individual restaurants or businesses.
There are other restaurants and stores that have not been shared on our website. Please feel free to contact us for further information.
- Daytime access by non-reserved guests
With an additional fee of 5,500 yen / person (including tax), up to 4 non-reserved guests may access each suite between check-in and 19:00.
To use this service, please send us a request by email at least three days prior to the check-in date. Credit card payment needs to be completed at least a day before the check-in date.
For security purposes, cameras are installed on the premises. In the event that non-reserved guests are located on the premises without notice or beyond the designated timeframe (i.e. between check-in and 19:00), those non-reserved guests will be requested to leave the premises and we will charge an additional cost of 55,000 yen / person.
- Cleaning and amenity replacement for guests staying multiple nights
If you are staying for two or more nights, cleaning and replacement amenities will be offered at an additional fee. Please provide us with at least two-days’ notice for this service. Please note that we only accept credit card payments.
Amenity and towel replacement 3,000 yen (including tax)
Amenity replacement and bed linen exchange 3,500 yen (including tax)
Cleaning, amenity replacement and linen exchange 4,000 yen (including tax)
Please take care of your valuables during cleaning. Safes are not available in the villa.